Shipping policy

SHIPPING POLICY

All orders placed on www.vanhunksboarding.co.za are processed within three business days of the order date if the order is placed before noon SAST. Any orders placed after noon SAST will be processed at the beginning of the business day after the order was placed. After submitting your order, you will receive an email notification and another email notification when your order has shipped. Actual transit and delivery time frames will differ depending on the shipping method and destination. Vanhunks Boarding reserves the right to amend this policy at any time without notice.

DOMESTIC SHIPPING

Shipping Methods

All orders ship either via The Courier Guy, First Freight Courier, ST Couriers, Netwerk Couriers or Big Foot Couriers. All order are shipped via Road Freight.

Shipping Destinations

Vanhunks Boarding currently ships online orders to the whole of South Africa. Unfortunately, we cannot ship to P.O. boxes and do not currently offer standard shipping to international addresses.

Each freight shipment is individually quoted to minimise costs to our customers. If freight charges to your delivery location exceed this subsidy, we may contact you to amend the delivery location, pay the difference or cancel the order. If your delivery address is an outlying area / outside of a main city or town (i.e farms, mines, game lodges, plots, etc) delivery will then take place to the nearest courier depot in your area for your collection. We will contact you before we process your order to inform you of you nearest courier depot.

Shipping Costs:

Shipping charges will be calculated and displayed at checkout. For orders that are shipping via freight, there is a flat rate shipping charge. Orders with two or more items shipping via freight will have a flat rate shipping charge on the order.

Expedited Shipping:

Expedited shipping is not available.

Freight Timeframes:

Vanhunks Boarding ships from our distribution center in Cape Town, South Africa and the below is the estimated freight times:

• Order Processing – maximum three business days (Monday to Friday)
• Road Freight Shipping 3 to 10 business days after order processing including outlaying area’s (Monday – Friday)

The time frames listed above are an estimate only within South Africa and are not a guarantee of delivery with the periods noted and are dependent on the carriers.

 

IMPORTANT – FREIGHT SHIPPING

Scheduling Freight Deliveries

If your order is shipping via freight carrier, the freight company may contact you to schedule delivery. Please double-check your shipping contact information to ensure that the email address and phone number are accurate. If the freight company cannot reach you or if you are unavailable to receive the delivery, you may incur additional storage charges.

Receipt of Freight Deliveries

An adult 18 years of age or older must be available to accept all freight deliveries, and you may be required to assist the driver with unloading from the truck. You must inspect the entire order before signing for delivery. The delivery driver should wait for you to confirm the product’s condition before leaving the delivery location. Note that a damaged box does not always indicate damage to the product inside, and an undamaged box does not always guarantee that the product inside is intact.

IMPORTANT: Once you have signed for your order, no party can file a claim with the carrier.

Suppose you discover any damage to your product upon delivery and inspection. In the case of damage, you should refuse the shipment by writing “Refused due to damage” on the Bill of Lading. Provide the Bill of Lading along with the product to the driver. Please fill out our damage shipping claim form as well to notify us. Proper documentation is required to receive compensation for damages or replacement products.

IN-STORE COLLECTIONS:

A Vanhunks Team Member will contact you when your order is ready for collection. Your order will be processed in 1-3 working days, subject to payment clearing in the Vanhunks Boarding banking account (no orders will be processed until full payment has been received via our payment gateways). The collection is by appointment only and will be during the weekdays and office hours, Monday – Friday 09h00 and 16h00. A Vanhunks team member will contact you via e-mail or phone to arrange a day and time for your collection.

Collection Address:
Vanhunks Boarding
Unit 1, 6 Jig Road,
Montague Gardens,
Cape Town, 7441,
South Africa